Refund policy

Return, Refund and Replacement Policy

Last updated: 23 August 2026

At Angadi of Spices, we carefully pack and dispatch our products to ensure that they reach you in good condition. Since our products are edible and hygiene-sensitive, we follow a limited return and refund policy.

We do not accept discretionary returns for change of mind, taste preference, incorrect product selection, or products that have been opened, used or partially consumed. However, we will provide a replacement or refund for eligible issues described below.

1. Eligible issues

You may contact us if:

You receive a product that is damaged, leaking or visibly tampered with.
You receive a product that is incorrect or different from what you ordered.
An item is missing from your order.
The product is expired or has an incorrect batch, date or label detail.
The product has a manufacturing or packaging defect.
The product is materially different from its description on our website.
Your order is not delivered within the delivery commitment communicated to you, except where the delay is caused by circumstances beyond our reasonable control.

Product-quality, safety and expiry-related concerns will be assessed even if they are identified after the standard reporting period.

2. Non-returnable situations

We do not accept returns or refunds in the following situations:

You have changed your mind after placing the order.
You do not prefer the taste, aroma, colour, heat level or flavour profile of the product.
You ordered the wrong product, quantity or size.
The product has been opened, used or partially consumed, except where the complaint concerns a genuine safety or quality issue.
The product has been damaged after delivery due to incorrect storage, mishandling or improper use.
The complaint is not supported by sufficient information for us to verify the issue.
The order was refused or returned because the customer was unavailable or provided an incorrect or incomplete address, except where applicable law provides otherwise.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

3. Reporting a problem

Please report a delivery or product issue within 48 hours of delivery by contacting us through:

Email: contact@angadiofspices.com
WhatsApp: +91 96865 22278

Please include:

Your order number.
The name of the affected product.
A description of the issue.
Clear photographs of the outer package and shipping label.
Photographs of the product, seal, batch number and expiry or best-before date.
Photographs or videos showing leakage, damage or tampering, where applicable.

Please retain the product and its original packaging until we complete our review. Do not consume a product if you believe that it is contaminated, tampered with, unsafe or otherwise unsuitable for consumption.

An unboxing video is helpful but is not mandatory for submitting a genuine complaint. We may request additional information where necessary to verify the issue.

4. Review and verification

After receiving your complaint, we may review the order, dispatch records, product photographs, packaging details and courier information. We may also request that the affected product be returned for inspection where this is reasonably necessary.

We will not require a return where returning the product would be unsafe, impractical or unsuitable because of the nature of the complaint.

We reserve the right to decline a claim where our verification reasonably establishes that the product was used, altered, damaged after delivery, or that the claim is fraudulent or unsupported. This right will not affect any remedy available to you under applicable law.

5. Replacement or refund

If your claim is accepted, we may provide one of the following remedies, depending on the nature of the issue and product availability:

A replacement of the affected product.
A replacement of the missing or incorrect item.
A full or partial refund for the affected product.
Another appropriate resolution agreed with you.

For a valid complaint involving a wrong, damaged, leaking, tampered, expired or defective product, we will bear the reasonable cost of replacement or return shipping, where a return is required.

If the replacement product is unavailable, we will offer a refund for the affected product or another mutually agreed resolution.

6. Refund method and timeline

Approved refunds will be initiated within 5–7 business days after:

The refund is approved; or
The returned product is received and verified, where a return is required.

Refunds will normally be made to the original payment method. For cash-on-delivery orders, we may request valid bank-account or UPI details to process the refund.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, UPI provider or payment gateway.

Shipping charges may be refunded where the issue is attributable to Angadi of Spices or the delivery process. For an approved discretionary exchange, if any, the applicable shipping cost may be payable by the customer.

7. Order cancellation

You may request cancellation by contacting us as soon as possible after placing your order. Cancellation is possible only if the order has not been packed or dispatched.

Once an order has been dispatched, cancellation may not be possible. If a correctly addressed and correctly packed order is refused or returned because of customer unavailability or an incorrect address, applicable shipping, COD and return charges may be deducted from any refund, where permitted by applicable law.

Orders containing customised, personalised or specially prepared products may not be cancellable once processing has begun.

8. Exchanges

We do not generally offer exchanges for change of mind, taste preference or incorrect product selection.

An exchange may be considered only where:

The wrong product was dispatched by us; or
The product received is damaged, defective, leaking, tampered with or otherwise eligible under this policy.

All exchanges are subject to product availability and verification.

9. Food-safety complaints

If you believe that a product is unsafe, contaminated, adulterated or otherwise unsuitable for consumption:

Stop using or consuming the product immediately.
Preserve the product, packaging, batch details and photographs.
Contact us immediately at contact@angadiofspices.com or +91 96865 22278.

We will investigate the complaint and take appropriate corrective action. Food-safety complaints will be treated as a priority.

10. Fraudulent or abusive claims

We may conduct reasonable verification before approving a replacement or refund. This may include reviewing order history, delivery records, product images, parcel weight and batch information.

We may decline claims that are found to be fraudulent, duplicate, abusive or inconsistent with the available evidence. We may also restrict future cash-on-delivery or return-related privileges where there is a repeated pattern of verified misuse, subject to applicable law.

11. Grievance Redressal and Business Details

Business name: ThoughtAxis Solutions Pvt Ltd
Brand name: Angadi of Spices
Principal place of business: 824, 15th Main, Channasandra, Bangalore - 560098
Customer-care email: contact@angadiofspices.com
Customer-care WhatsApp: +91 96865 22278
GSTIN: 29AAGCT9969E1ZL
FSSAI Licence/Registration No.: 21221186000079

Grievance Officer: Rashmi
Designation: Director of
Email: contact@angadiofspices.com
Phone: +91 9686522278
Working hours: 10:30 AM to 6 PM Monday to Friday

For any complaint relating to an order, product, delivery, return or refund, please contact us using the details above. We will acknowledge your complaint within 48 hours and endeavour to resolve it within the period prescribed under applicable law.

12. Policy updates

We may update this Return, Refund and Replacement Policy from time to time. The updated version will be published on this page with the revised “Last updated” date.

We appreciate your support and understanding as we continue to bring high-quality, small-batch spices to your kitchen.