Privacy policy

Privacy Policy

Effective Date: 01-April-2025
Website: https://angadiofspices.com
Operated by: ThoughtAxis Solutions Private Limited, Bengaluru, India

1. Introduction

At Angadi of Spices, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website or placing an order, you agree to the terms of this Privacy Policy.

2. Legal Framework

This Policy complies with:

  • Section 43A of the Information Technology Act, 2000
  • SPDI Rules, 2011 (Sensitive Personal Data & Information)
  • Core principles of the Digital Personal Data Protection (DPDP) Act, 2023 (India)
  • Global best practices from GDPR (voluntary alignment)

3. Information We Collect

We may collect the following types of personal and non-personal information:

A. Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment details (processed securely via payment gateways)

B. Non-Personal Information

  • IP Address
  • Device Type & Browser Info
  • Pages Visited & Time Spent
  • Cookies and User Behaviour (via Google Analytics, Meta Pixel, etc.)

We do not collect sensitive personal data such as medical history, biometric data, or sexual orientation.

4. How We Use Your Information 

We use your data to:

  • Process and deliver your orders
  • Communicate order status and updates
  • Respond to your queries and support requests
  • Improve website functionality and user experience
  • Send promotional emails or WhatsApp messages (only if you opt in)
  • Ensure compliance with legal obligations

We do not sell your personal information to any third parties.

5. Cookies & Tracking

We use cookies and similar tools to:

  • Identify user preferences
  • Understand user behaviour for analytics
  • Deliver relevant content and offers

You can disable cookies via your browser, but some features of the website may be affected.

🔔 Cookie Consent Message (displayed on website):

"We use cookies to improve your experience. By clicking 'Accept', you consent to our cookie use. [Privacy Policy] [Decline] [Accept]"

6. Information Sharing

We may share your data:

  • With delivery partners, customer support, or payment gateway providers to fulfil your order
  • With analytics or ad platforms (e.g., Google, Facebook) in anonymised form
  • If required by law, regulation, legal process, or court order
  • With our group companies, employees, and service providers under strict confidentiality

7. Data Retention

We retain your information:

  • As long as your account is active
  • As required for tax, legal, and accounting purposes
  • Until you request deletion of your data (subject to legal limitations)

8. Your Rights Under Indian Law

As per the DPDP Act (2023) and best practices, you have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Withdraw consent for marketing communications
  • Request deletion of your personal data
  • To exercise your rights, email us at info@thoughtaxis.com / contact@angadiofspices.com with the subject line: "Data Request – [Your Name]".

We respond within 7 working days for valid requests.

9. Children's Privacy

We do not knowingly collect personal data from children under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

10. Third-Party Sites

Our website may contain links to other sites. We are not responsible for their privacy practices. We recommend reading their privacy policies separately.

11. Data Security

We use industry-standard security measures to protect your information, including:

  • SSL encryption
  • Firewall-protected servers
  • Role-based access control
  • Secure third-party payment processing (we do not store card details)

Despite best efforts, no digital platform is entirely immune to risks. You use the website at your own discretion.

12. Updates to This Policy

We may revise this policy to reflect changes in law, technology, or our practices. The revised policy will be posted here with an updated "Effective Date."

13. Grievance Redressal

For questions, complaints, or data-related requests, please contact our Grievance Officer:

Grievance Officer
ThoughtAxis Solutions Private Limited
Bangalore – 560098, India
📧 Email: info@thoughtaxis.com / contact@angadiofspices.com
📞 Phone: +91 96865 22278